Frequently Asked Questions

      SAMPLE SETS

What does “item is from a sales representative sample set” mean?
Many items on our website came to us as part of a sample set, or a collection of items that were produced by a manufacturer for the sales representatives of that brand to use to showcase a season’s styles to potential local vendors (like us!). We then acquire that sample set from the sales representative at the end of the season and are able to offer great deals on these pieces as a result.

Are sample set items brand new? Why are they discounted?
Items from sample sets are new items and have all the features/specs that a brand-new piece would have. The only difference between samples and non-samples are that samples have been displayed by the sales rep before the pieces come to our shop, meaning that they have been packed into/out of boxes, transported from show to show, etc. and therefore are not labeled as “brand-new.” These items are discounted to reflect that history. Sample items that are purchased on our online store are inspected by our team before they are shipped, and if we spot any issues with the item, the customer will be notified before shipment.

Can sample set items be returned?
Yes! We offer free returns for most items, and this includes sample set items. We do ask that all items be returned with their tags still attached, no stains/rips/smells, etc. Please view our return policy for more information.

 

      PRICE MATCH POLICY

Do you price match?
Estes Park Mountain Shop handles price matching on a case-by-case basis. If you have found an identical item (same size, style, color, etc.) elsewhere online for a lower price than we have listed, please feel free to let us know and we will assess whether we can price match the item at that time.

What isn't included in the price match policy?

  • Sales tax, shipping, and other fees
  • Rebates, free offers, membership discounts, and one-time-only or bundled promotions
  • Advertised pricing from a competitor based on a misprint or typo
  • Excludes 3rd party sellers like eBay and Amazon and cash-back affiliate purchases 

      RECYCLED PACKAGING

Why did my item arrive in packaging that does not match my item?
Estes Park Mountain Shop strives to reduce, reuse, and recycle whenever possible. One way we do this is by reusing packaging that we receive our shipments in, including plastic bags, cardboard boxes, and packaging fillers such as packing paper and bubble wrap. Sometimes, we will reuse packaging that has a different size printed on it than the actual item inside. We always recommend confirming the size/color/style of your item matches up with the enclosed packing slip.

 

Still Have Questions?

Please contact Customer Service at 970-586-5337 or visit our Contact Us page.