We will do our best to get your order to you as fast as possible but cannot guarantee delivery time. Weather delays and other unforeseen circumstances may impact delivery time. Arrival times are listed in business days, which are Monday - Friday and exclude Federal US Holidays.
Packages will not be shipped on the following holidays:
- New Year’s Day
- MLK Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
- New Year’s Day
FREE In-store Pickup | Free in-store pickup is available. To request in-store pick up, call our customer service line (970-586-5337) or select the pick up tab at check out. All pick up requests are generally ready within 2 hours of placing your order. In-store pickups can be claimed from 9 am-8 pm MT at our physical location (2050 Big Thompson Ave, Estes Park, CO) - please bring your confirmation email with you when you come to claim your order.
Payment Delay | If payment authorization is delayed, in order to confirm payment or prevent fraud, the Estes Park Mountain Shop reserves the right to delay shipments. Every effort will be made to ship at the soonest possible time.
Lost or Stolen Packages | After delivery, we are not responsible for any lost or stolen packages. Mail that is stuck in transit or thought to be lost will be subjected to a two-week waiting period before reshipment and/or refund will be processed. If you have any questions about your package and/or tracking your package, please contact Customer Service (970-586-5337).
If you aren't in love with your purchase, you can return almost every item for an exchange or refund at any time as long as it's still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. If you're returning a pair of shoes or boots, we need the shoe box back, too. Please DO NOT treat the shoe box as the shipping box. The box we shipped with will be perfect because we like to reuse and recycle.
We believe in a simple return process. You can either hand deliver the unwanted items to our Estes Park store location (2050 Big Thompson Ave, Estes Park, CO) or request a FREE prepaid return shipping label from our customer service representatives. Refunds and/or exchanges will be processed as soon as the original item is received at the Shop. Any original shipping charge is not refundable.
Final sale items that cannot be returned include, but are not limited to: gift cards, food items, and load-bearing climbing equipment (harnesses, ropes, and supportive hardware including carabiners and cams).
Proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.
Still Have Questions?
Please contact Customer Service at 970-586-5337 or visit our Contact Us page.