Shipping + Returns Policy


We will do our best to get your order to you as fast as possible but cannot guarantee delivery time. Weather delays and other unforeseen circumstances may impact delivery time. Arrival times are listed in business days, which are Monday - Friday and exclude Federal US Holidays.

Packages will not be shipped on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

FREE 2-day Shipping | Free 2-day shipping is available on all orders over $49 (after any discounts or coupons are applied). Please be sure to select FREE 2-day shipping at checkout.

FREE In-store Pickup | Free in-store pickup is available upon request. To request in-store pick up, call our customer service line (970-586-5337) or add a note at check out. Any shipping charges will be refunded upon delivery of items. In-store pickups can be claimed from 9 am-9 pm MT at our physical location (2050 Big Thompson Ave, Estes Park, CO)

Payment Delay | If payment authorization is delayed, in order to confirm payment or prevent fraud, the Estes Park Mountain Shop reserves the right to delay shipments. Every effort will be made to ship at the soonest possible time.

Lost or Stolen Packages | After delivery, we are not responsible for any lost or stolen packages. If you have any questions about you package and/or tracking your package, please contact Customer Service (970-586-5337).


If you aren't in love with your purchase, you can return almost every items for an exchange or refund at any time as long as it's still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. If you're returning a pair of shoes or boots, we need the shoe box back, too. Please DO NOT treat the shoe box as the shipping box. The box we shipped with will be perfect because we like to reuse and recycle.

Final sale items that cannot be returned include, but are not limited to: gift cards, food items, and load-bearing climbing equipment (harnesses, ropes, and supportive hardware including carabiners and cams).

We believe in a simple return process. You can either hand deliver the unwanted items to our Estes Park store location (2050 Big Thompson Ave, Estes Park, CO) or use the FREE prepaid return shipping label included in your original shipment. Proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. 


Still Have Questions?

Please contact Customer Service at 970-586-5337 or visit our Contact Us page.